FAQ's

My Account: 

1. Is an account necessary for placing an order?

 Although you can order as a guest, having a Surayya account will enhance your shopping experience by keeping you up to date with newsletters, storing your billing/shipping information and ensuring faster checkouts.

2. How do I make an account?

 To create your very own Surayya Online Account, follow these simple instructions:

Click on the second icon that will be available on the top of the home page. It will give you the few options. 

Press “Login or Register” and it will take you to the ‘Create an Account”

3. What if I forget my password?

 In the event of a forgotten password, simply:

Click on ‘Forgot Password’ on the sign in page Enter your email address Click on the link sent to you in your email address Enter your new password

4. How can I update/edit my shipping or billing address details?

 Go to ‘My Account’ and click on ‘Edit’ at the address tab to enter your new address.

5. Where can I view my order history?

our order history will be available on your Dashboard on your Account page

 

Order Info:

1. How can I place an order?

 Once you have added all your desired items to your shopping cart, follow these instructions:

 To order as a guest :

 . Click on the ‘Shopping Bag’ button and proceed to Checkout

 

. Enter all your required shipping and billing information

 

. Click on ‘’Continue to Payment Method’ and choose your method

 

. Click on ‘Confirm Order’ and check your email for a Sales Order Summary

 

To order with a Surayya's  account :

 

. Click on the ‘Shopping Bag’ button and proceed to Checkout

 

. Enter all your required shipping and billing information

 

. Click on ‘’Continue to Payment Method’ and choose your method

 

. Click on ‘Complete Order’ and check your email for a Sales Order Summary

 

2. What if I don’t get a Sales Order Summary?

 

A Sales Order Summary is essentially a soft receipt that should be emailed to you within an hour of placing your order. If you don’t get one in your inbox, check your junk/spam folder and if it still isn’t there, call Customer Service at 03xxxxxxx to confirm your order.

3. What if I found any discrepancy in my order/product?

 First, we’ll try to arrange the same article for you depending upon the availability on the website, otherwise.

In case of article unavailability, voucher of paid amount will be issued valid for online store only, which can be used instantly or in the future.

4. Does adding an item to the shopping cart reserve it?

 No, an item will only be reserved for you after you have confirmed your order at checkout.

5. How will I know that you have received my order?

 The Sales Order Summary emailed to you will act as confirmation that your order has been logged in our record. If you do not get this email, please contact Customer Services at 03xxxxxxxx

6. How can I track my order?

 The ‘Order History’ section on your Dashboard will give you details pertaining to your previous orders as well the status of your current order with regards to the stage of processing.